Privacy statement and terms of use.

Altimeter Solutions Group, LLC ("Altimeter Solutions") and its affiliates, subsidiaries, and parent companies (collectively, "us", "we", or "our") respect your privacy. This Privacy Statement and Terms of Use ("Statement") explains how we collect, use, disclose and protect the Personal Information (as defined below) and the terms of use of our Sites (as defined below).

This Privacy Statement applies to all Personal Information collected by us:

• On http://www.altimetersolutionsgroup.com/ and any other website or mobile application that links to this Statement (collectively, the "Sites");

• When you engage with our solutions or services; and

• When we otherwise interact with you (by email, telephone, text message or otherwise)

(collectively, the "Services").

Additional information for residents located in California can be found at the end of this Statement.

By using the Services, you agree to the collection, use, and disclosure of Personal Information in accordance with this Statement.

Definition

"Cookies" are small web files that a site or its provider transfers to your device's hard drive through your web browser that enables the site's or provider's system to recognize your browser and remember certain information.

"Personal Information" means information about an identified or identifiable individual and includes the personal information of our customers and users of our Services.

Information We Collect

When you use our Services, we may collect or receive Personal Information about you to provide our Services and operate our business, including information you provide to us, information we automatically collect, and information we obtain from third parties.

Information You Provide

You may provide your Personal Information to us when you use our Services, including when you create an account through the Sites (an "Altimeter Account"), use the Sites, contact us with inquiries, or otherwise access our Services. This information may include:

• Contact and identification information, such as your name, postal address, telephone number, and email address;

• Work address, vehicle information (such as VIN, make, model, and license plate), claim number, and policy number;

• Photos, receipts, and other supporting documentation about a claim;

• Billing or payment data to facilitate claim payments;

• Login and access credentials, such as your username and password for the Sites; and

• Information you include in your communications with us or in connection with a satisfaction or research survey (including demographic information, such as your age, gender, and occupation).

Information We Collect by Automated Means

We may receive and store certain information about you and your device(s) automatically when you access or use our Services. This information may include:

• Technical Information – We collect technical information associated with your activity on the Sites and may include information related to your browser and operating system, IP address (the internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer our Services.

• Site Usage Information – We collect information to better understand customer traffic patterns and the Sites usage. This may include the webpage that you were visiting before accessing the Site or mobile application, the pages or features of the Site you browsed to inform us which part of the Sites and Services you visit and how much time you spend there. This information is used to analyze and improve the Sites and to provide our customers with a better user experience.

• Site Preferences – We collect information about your preferences to make your use of the Sites more productive through the use of Cookies.

Information We Collect from Other Sources

We may supplement information collected through our sites with information obtained from other businesses, such as updated addresses or phone numbers we obtain from vendors who maintain such data. We may also obtain information from public sources, such as information you submit in a public forum (for example, a customer review).

How We Use Cookies and Other Tracking Technologies

When you visit our Sites, we may collect certain information by automated means, using technologies such as Cookies, Web server logs, and Web beacons. This information may be used to provide a better-tailored experience on our Sites, and for market research, data analytics, and system administration purposes. For instance, we may use this information to determine whether you've visited us before or are new to our Sites, to store your preferences and settings, to provide sign-in authentication, and for compliance with our legal obligations, policies, and procedures.

Our Sites may use Cookies. We use first-party and third-party Cookies for the following purposes:

• To make our Services function properly;

• To improve our Services;

• To recognize you when you return to the Sites or the Services and to remember information you have already provided and your preferences;

• To collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and

• To provide a secure browsing experience during your use of our Services.

Your browser may provide the ability to be notified when you receive certain types of Cookies and how to restrict or disable certain Cookies. Please note, however, that if you disable Cookies, you may not be able to use all of the features and functions of our Sites.

Our Sites may use Web server logs to record information about your Site visits, such as your device type, operating system type, browser type, domain, system settings, and IP address, as well as the language your system uses and the country and time zone where your device is located. These logs also may record information such as the address of the Web page that referred you to our Sites, and other information about your interaction with our Sites, such as which pages you visit. This is a common practice that supports the operation of our Sites.

Our Sites and e-mails may also contain tags known as "Web beacons" or "single-pixel gifs," which are small electronic images used to help deliver Cookies from our Sites, count visitors to our Sites, and determine whether e-mails are opened. We may use third-parties to place and analyze Web beacons, and these third-parties may also set or read a cookie on your computer.

We may also use third-party Web analytics services in our Sites, such as those provided by Google Analytics. Such service providers help us analyze how users use our Sites, and these providers may collect various information associated with your visits to our Sites, including your IP address. They may also place Cookies to help with the analysis. To learn more about Google Analytics and how to opt-out, click here.

How We Use Information

We may use the Personal Information we collect for a range of business purposes, including to:

To Provide You With Our Services

We use your information to provide you with the Services. For example, we use credit card information to complete a transaction or use the Personal Information to create and manage your Altimeter Account. Further, if the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable Personal Information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers (such as credit card companies, and payment processing companies) that are contractually obligated to protect your information as disclosed in this Statement.

To Maintain, Improve, and Personalize the Services

We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. We also use your information to personalize your experience, including the content and features you see when visiting our Services, as well as advertisements, marketing communications, and recommendations.

To Communicate with You

We use your information to communicate with you. We may contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about Services that may interest you, each email will contain instructions permitting you to "unsubscribe" from receiving future marketing or other communications within ten (10) days.

In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Services, or evaluate and respond to your requests, inquiries, and applications.

To Conduct and Administer Contests, Surveys, and Sweepstakes

We use your information to conduct and administer contests, surveys, and sweepstakes.

For Account and Network Security Purposes

We care about keeping you secure and safe while using our Services. We use your Personal Information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.

To Maintain Legal and Regulatory Compliance

Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your information to fulfill our business obligations, or as necessary to manage risk as required under applicable law.

To Enforce Compliance with Our Terms of Use and Policies

When you access or use our Services, you are bound to the applicable Terms of Use for the Services and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your Personal Information to investigate, prevent or mitigate violations of our internal terms, agreements or policies; and enforce our agreements with third parties and business partners.

To Protect You, Others, and Our Business

We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms of Use, to comply with the law, to protect against security risks, and investigate and manage claims, risk exposure, and quality.

For Our Business Purposes

We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.

How We Share Information

We do not sell, trade, or otherwise transfer Personal Information to unaffiliated third parties (companies outside Altimeter Solutions) without your consent, except as described below.

Affinity Partners

In limited cases, we may disclose limited Personal Information (generally contact information) about our customers or contractors to trusted third-parties who may use the information to market their own products and services to the customers or contractors. For instance, we may provide information to a business who has agreed to offer our customers or contractors a discount or other exclusive offers.

Insurance Carriers

In limited cases, we may disclose limited Personal Information about our policyholder customers to select insurance carriers for the purposes of identifying common customers for potential cooperation and further developing our products and services. In these instances, we do not authorize the recipient insurance carrier to use your information, except to the extent it is already known by them, for any other purpose without your consent.

Service Providers

We may disclose your Personal Information to companies that provide services to us (such as providers of hosting, support, delivery, printing, e-mail, and data enhancement) or that help us market our products and services. These companies may need access to information about you in order to perform their functions. These companies are generally not authorized to use the information we disclose to them for any other purpose without your consent.

Legal, Enforcement, Security, and Investigation

We may disclose information about you (1) if we believe we are required to do so by law, regulation or legal process, such as a court order or subpoena; (2) as we deem appropriate or necessary in response to requests by government agencies, such as law enforcement authorities or tax authorities; (3) when we believe disclosure is appropriate or necessary to protect the rights, property, or safety of Altimeter, our customers, our employees, or others, including to prevent physical, financial or other harm, injury or loss, or to collect debt you owe; or (4) in connection with an investigation of suspected or actual unlawful activity.

Sale or Transfer of Business or Assets

We reserve the right to transfer Personal Information we have about you in the event we sell or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution, or liquidation).

Aggregate or De-Identified Data

We may share or make public aggregate or de-identified data derived from Personal Information. Such aggregate or de-identified data, however, will not identify you or any other individual.

How We Protect Information

We maintain administrative, technical, and physical safeguards designed and intended to protect Personal Information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. Despite these safeguards, due to inherent uncertainty in the use of the Internet and information systems and the potential for unlawful attacks by third parties, we cannot guarantee that the use of our Sites or computer systems will be completely safe or secure.

Transfer of Personal Information

Personal Information we collect and use may be transferred, stored, and accessed globally to support our operations.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other Personal Information.

Retention

We retain information for as long as it is needed or useful to provide and improve our products and services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Information Choices

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. Whenever possible, you can update your Personal Information directly by logging into your Altimeter Account. If you are unable to change your Personal Information, please contact us at info@altimetersg.com to make the required changes.

Your Rights

This section lists the privacy-related rights ("Rights") we extend to you. Your right to know and right to deletion are not absolute and are subject to certain exceptions. For example, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of our systems.

• Right to Know – You have the right to know the Personal Information we collect, use, and disclose about you.

• Right to Deletion – You may have the right to request that we delete any Personal Information we have collected from you or maintain about you. We may save Personal Information when permitted by applicable law including, without limitation, when the information is needed for a legal purpose.

• Right to Rectification – If you have an Altimeter Account, you may modify your Personal Information by contacting us at info@altimetersg.com.

You may also request that we provide you with a copy of your Personal Information in a commonly used electronic format so that you can manage and move it.

Asserting Your Rights

You may exercise your right to know or your right to deletion by contacting us as set out in the "How to Contact Us" section. We may ask you to verify your identity if you are contacting us through online chat, email, or phone. You may also designate an authorized agent to make a request to know or a request to delete. In order to be able to act, authorized agents have to submit proof that they are authorized to act on your behalf or have a power of attorney. We may deny requests from authorized agents who do not submit proof that they have been authorized by you to act on their behalf.

For Personal Information that we have collected that is not accessible through the Altimeter Account, you can request, in writing, that we correct an error or omission to your Personal Information or delete your Personal Information. We will respond to written requests within thirty (30) days, or alternatively, the timeframe prescribed by the relevant legislation.

Other Important Considerations

Do Not Track

We do not collect personally identifiable information about users' online activities over time and across third-party websites and we do not process or respond to "Do Not Track" signals from your browser or other mechanisms that enable consumer choice regarding the collection of Personal Information about one's online activities over time and across third-party websites or online services.

Links to Other Websites

Our Sites may link to other websites for your convenience and information. For instance, we may link to websites of product suppliers, manufacturers, and service providers. These websites may be operated by companies not affiliated with us. Linked websites, including those operated by our affiliates, may have their own privacy notices, which we strongly suggest you review if you visit them. We are not responsible for the content or privacy practices of any website that we do not control and that does not point to this Privacy Statement. Your interactions with these websites are governed by the privacy policies of the company operating the websites.

Children

We do not knowingly collect personally identifiable information from anyone under the legal age of majority in the relevant province or state (a "Minor"). If you are a parent or guardian and you are aware that your Minor has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a Minor without verification of parental or guardian consent, we take steps to remove that information from our servers.

Updates

This Statement may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. We will post a notice on the Sites to notify you of any substantive changes to the way we collect and use information. We will indicate at the top of the Privacy Statement when it was last updated.

How to Contact Us

If you have questions or comments about this Statement, or if you would like us to update information we have about you or your preferences, please contact us by e-mail at info@altimetersg.com or at:

Altimeter Solutions
Attention: Legal Department
360 E 10th Ave. Suite 302
Eugene, OR 97401

Disclaimer

Altimeter makes no warranties of any kind, whether expressed or implied, as to the accuracy, reliability, or completeness, of any information or content provided on this website. Altimeter specifically disclaims any express or implied warranties of merchantability or fitness for a particular use or purpose and any warranty of non-infringement, with respect to the content of, and information on this website. All of the information, documentation, artwork, trademarks, audio, video, and other content of this website is strictly made available on an "as is" basis without warranty of any kind.

Third-Party Websites

Altimeter may provide on this website hyperlinks to third-party websites as a convenience to users of this website. Altimeter does not review, or control the third-party websites, and Altimeter is not responsible for the information on, and contents of any hyperlinked third-party websites or any hyperlink in any hyperlinked website. Therefore, the terms and conditions set forth in this Terms of Website Use, and the liability limitations set forth below, fully apply to any and all such third-party websites connected by any hyperlinks.

Altimeter does not endorse, recommend, or approve any third-party website hyperlinked from this website. With respect to any information appearing on any site linked to this site, Altimeter advises the users of this website that reliance on such information should only be made or undertaken after the user's independent review of its accuracy, completeness, and authenticity.

You should review the privacy policy of each internet site linked to this site, and you should also review the terms of use of any linked site. The sites that are linked to this website are not subject to these Terms of Website Use, and they may have different terms of use, and they may have an additional or different privacy policy concerning any data that they access through your utilization of their site. In any event, Altimeter is not responsible for any use of your information or data by any hyperlinked site.

Limitation of Liability

Under no circumstances will Altimeter, its affiliates, related companies, or their employees or agents be liable for any improper or incorrect use of, reliance upon, or reference to any of the information or content contained on this website, or on any linked Internet address; or for any damages suffered from the direct or indirect use of, reliance upon, or reference to any of the information or content on this website or upon any linked Internet site. Under no circumstances shall ALTIMETER be liable under any theory of recovery, at law or at equity, for any types of damages, including, without limitation: direct, indirect, special, incidental, consequential, or punitive damages, or for loss of use, or lost profits, which arise out of or relate in any manner to the use, performance of, reliance upon, or access to any information, services, software, documents, or content originating from or with respect to this website, or any linked Internet address.

Governing Law

Any claims that arise out of, relate to or are connected with the website, materials and content contained on this website or any link to an Internet address, shall be governed by, and construed in accordance with, the laws of the State of Oregon. Any action commenced with respect to this website which concerns this website in any way shall be venued in either a Federal District Court located in Oregon, or a court located in Eugene, Oregon, and all such persons making such claims consent to the jurisdiction of such courts for these purposes. TO THE FULL EXTENT PERMITTED BY LAW, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED IN COURT ON A CLASS ACTION OR CONSOLIDATED BASIS ON BEHALF OF OTHER USERS OR CUSTOMERS OR OTHER PERSONS SIMILARLY SITUATED, OR BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL).

Severability

If any provision found herein is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions will remain in full force and effect.

Indemnity

You agree to indemnify, defend and hold harmless Altimeter, its subsidiaries, franchises and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of this Site in violation or breach of the terms herein.

Waiver

Altimeter's failure at any time to require performance of any provision of these terms or to exercise any right provided for herein will not be deemed a waiver of such provision or right. All waivers must be in writing.

Unless the written waiver contains an express statement to the contrary, no waiver of any breach of any provision of these terms or of any right provided for herein will be construed as a waiver of any continuing or succeeding breach of such provision, a waiver of the provision itself, or a waiver of any right under these Terms of Website Use.

Modification

We reserve the right at any time and from time-to-time to modify, edit, delete, suspend, or discontinue, temporarily or permanently this Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension, or discontinuance of this Site.

Entire Agreement

These Terms of Website Use (together with our Privacy Policy and any Privacy Notices or click-through agreements applicable to you) contain the entire understanding and agreement between you and ALTIMETER with respect to this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, between you and ALTIMETER with respect to this Site and your use of this Site.

Additional Notices to California Customers

Additional disclosures apply for residents of California. The words used in this section have the meanings given to them in the California Consumer Privacy Act of 2018 ("CCPA"). The CCPA grants California consumers rights to know, access, and delete their Personal Information; to opt out of the sale of their Personal Information; and to not be discriminated against for exercising one of these California privacy rights.

Categories of Personal Information Collected

• Identifiers (e.g., name, email address, phone number, account name, IP address)

• Personal records (e.g., name, billing & shipping address, credit or debit card information)

• Demographics (e.g., gender or age)

• Commercial information (e.g., purchases and engagement with the Services)

• Internet usage information (e.g., your interactions with our Service, details of service requests)

• Audio or visual data (e.g., recordings of customer service calls, photos or videos you post on our Service)

• Geolocation data (e.g., location enabled services such as Wi-Fi and GPS)

• Employment and education data (e.g., information you provide in an application for employment)

• Inferences from Personal Information collected (e.g., information about your preferences, interests, favorites, etc.)

Sources of Personal Information Collected

• Directly from you on our Site or our Apps or by telephone (identifiers, personal records, demographics, commercial information, Internet usage information, audio or visual data, inferences from Personal Information collected)

• Automated collection via Cookies or other technologies (identifiers, Internet usage information, audio or visual data)

• From other sources such as affiliates, public sources, data analytics or survey vendors (identifiers, commercial information, demographics, inferences from Personal Information collected)

Purposes of Collection

• Delivery of services requested by you, including fulfilling transactions; processing and tracking interactions, payments and warranties; identifying and verifying your identity; and providing access to our systems

• Enhancing our services and operations by conducting research and analytics regarding our services, websites, advertising, marketing and internal activities

• Communication with you, including regarding transactions, promotions, and surveys; and responding to inquiries and applications

• Compliance with laws, legal obligations, and security requirements

Categories of Third Parties with Whom Personal Information Is Shared

• Affiliates (identifiers, personal records, commercial information)

• Insurance carriers (identifiers)

• Service providers, including Google Analytics (identifiers, personal records, demographics, commercial information, Internet usage information, audio or visual data, inferences from Personal Information collected)

• Legal, enforcement, security & investigation, as permitted or required, including to comply with law enforcement, legal process, investigation or prosecution of suspected or actual illegal activity, or records retention; or to enforce contracts or collect amounts owed

• Sale or transfer of business or assets (all)

Purposes of Third Parties Receiving Personal Information

• Performing services on our behalf (identifiers, personal records, commercial information, inferences from Personal Information collected)

• Processing and managing interactions and transactions (identifiers, personal records, commercial information, Internet usage information, audio or visual data, inferences from Personal Information collected)

• Delivering services requested by you (commercial information, Internet usage information)

• Improving our services and security (identifiers, personal records, commercial information, Internet usage information, audio or visual data, inferences from Personal Information collected)

Rights to Opt-Out, Know and Delete

Per the definition of "sell" in the CCPA, we do not "sell" Personal Information that we collect from you.

California residents have the right to delete Personal Information we have collected from you and the right to know certain information about our data practices in the preceding 12 months:

• The categories of Personal Information we have collected about you;

• The categories of sources from which we have collected the Personal Information;

• The purposes for our collection of your Personal Information;

• The categories of third parties with whom we share your Personal Information;

• The purposes of our sharing your Personal Information with third parties; and

• The specific pieces of Personal Information that we have collected about you.

To submit a request pursuant to any of these rights, please contact us, or have your authorized agent contact us, by email at info@altimetersg.com or at:

Altimeter Solutions
Attention: Legal Department
360 E 10th Ave. Suite 302
Eugene, OR 97401

Please indicate that your request is regarding CCPA Rights and, in your request, please specify which right you are seeking to exercise and the scope of your request. We do not discriminate against you for exercising any rights available under the CCPA.

California's Shine the Light Law

Subject to certain limitations under California Civil Code § 1798.83, if you are a California resident and have an established business relationship with us, you may ask us to provide you with (i) a list of certain categories of Personal Information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year and (ii) the identity of certain third parties that received Personal Information from us for their direct marketing purposes during that calendar year. To make such a request, please contact us by email at info@altimetersg.com or at:

Altimeter Solutions
Attention: Legal Department
360 E 10th Ave. Suite 302
Eugene, OR 97401

Please indicate that your request is regarding "Shine the Light Rights" and, in your request, please provide your name, address, and sufficient information regarding the scope of your request.